TERMS & CONDITIONS

Guidestone Moving Co. LLC provides moving and moving-related services. Services offered may include:

• Labor-only moving assistance
• Loading and unloading
• Household and furniture moving assistance
• Residential moving services
• Commercial moving assistance
• Packing and unpacking assistance
• Local moving services
• Full-service moving and transportation services, when available

The availability of particular services may vary based on location, scheduling, equipment, vehicles, staffing, and other circumstances.

Services that require transportation by a Guidestone vehicle may be subject to additional terms and requirements.

Our website may allow customers to submit information to request a moving quote.

When requesting a quote, customers agree to provide information that is accurate and reasonably complete, including, when applicable:

• Pickup and delivery locations
• Moving date
• Type and quantity of items being moved
• Number of rooms or approximate size of the move
• Stairs or elevators
• Distance from the truck or vehicle to the property
• Long carries or difficult access
• Large, heavy, fragile, or unusually shaped items
• Special moving requirements
• Any other information that could reasonably affect the time, labor, equipment, or services required

Quotes are based on the information provided by the customer and the circumstances known to Guidestone at the time the quote is prepared.

Unless specifically stated otherwise in writing, a quote is an estimate and not a guaranteed final price.

If the actual circumstances of a move differ materially from the information provided when the quote was requested, the final price may change.

Submitting a quote request through our website does not automatically create a service contract between the customer and Guidestone.

A quote request is simply a request for pricing and availability.

A service arrangement is established when Guidestone confirms the requested service and the customer accepts the applicable pricing and service terms.

Our website may allow customers to request an appointment online.

Submitting an appointment request does not necessarily mean that the appointment has been confirmed.

An appointment is considered confirmed only after Guidestone communicates confirmation to the customer.

Guidestone may contact the customer before confirming an appointment to verify:

• Date and time
• Locations
• Services requested
• Estimated moving requirements
• Pricing
• Number of movers required
• Vehicle requirements
• Other information necessary to perform the service

Moving appointments may be scheduled for a specific time or within an estimated arrival window.

Moving services can be affected by traffic, weather, previous appointments, loading or unloading conditions, property access, vehicle issues, or circumstances outside Guidestone’s reasonable control.

Customers understand that an estimated arrival time is not necessarily a guarantee of an exact arrival time unless Guidestone specifically agrees otherwise in writing.

We will make reasonable efforts to communicate significant delays when reasonably possible.

Customers should notify Guidestone as soon as possible if information relating to the move changes.

Changes may include:

• Moving date
• Pickup location
• Delivery location
• Number of items
• Number of rooms
• Number of movers requested
• Service type
• Access conditions
• Additional stops
• Special or oversized items
• Need for transportation or additional equipment

Changes may affect pricing and availability.

Guidestone will make reasonable efforts to accommodate changes but cannot guarantee availability for a requested change.

Customers should provide Guidestone with as much notice as reasonably possible when cancelling a scheduled service.

Any applicable cancellation fee, deposit requirement, or other cancellation policy will be disclosed to the customer when applicable.

If a customer cancels after a crew has been dispatched, is unavailable when the crew arrives, or otherwise prevents the scheduled service from being performed, applicable charges may apply when previously disclosed or otherwise permitted by law.

Customers are responsible for:

• Providing accurate information about the move
• Providing safe and reasonable access to the property
• Ensuring that movers can safely access the items being moved
• Removing obstacles that could interfere with the move
• Identifying fragile, valuable, unusually heavy, or special items
• Informing Guidestone about stairs, elevators, long carries, narrow doorways, or other access issues
• Obtaining any required permission to access a property
• Ensuring that items are reasonably prepared for moving when the customer has elected not to purchase packing services

Customers should not conceal information that could reasonably affect the safety, cost, or ability to perform the move.

Guidestone may decline to transport or handle items that are illegal, unsafe, hazardous, improperly packaged, or otherwise unsuitable for transportation.

Examples may include hazardous materials, explosives, illegal substances, or other items that could pose a significant safety risk.

Guidestone may also decline to move an item when doing so would reasonably create an unsafe condition for our employees, customers, property, or equipment.

Customers must disclose unusually heavy, oversized, fragile, valuable, or difficult-to-move items before service whenever reasonably possible.

Examples may include:

• Pianos
• Safes
• Large appliances
• Pool tables
• Large furniture
• Exercise equipment
• Extremely heavy objects
• Antiques
• Delicate or unusually fragile items

Additional labor, equipment, time, or charges may apply depending on the item and circumstances.

Guidestone reserves the right to decline an item if it cannot be moved safely using the available personnel or equipment.

When customers pack their own belongings, Guidestone is not responsible for damage resulting from inadequate packaging, improper containers, loose contents, or pre-existing damage that was not caused by Guidestone.

Customers should properly secure fragile and breakable items before moving services begin unless professional packing services have been arranged.

Guidestone is not responsible for damage that existed before our crew began handling an item.

Customers should inform Guidestone of existing damage to furniture, walls, floors, doors, or other property before moving services begin.

Guidestone may document the condition of items or property before or during a move when appropriate.

Guidestone will take reasonable precautions when performing moving services.

If a customer believes that damage occurred as a direct result of Guidestone’s services, the customer should notify Guidestone as soon as reasonably possible and provide sufficient information to allow the matter to be reviewed.

Nothing in these Terms & Conditions is intended to waive any rights or protections that cannot legally be waived under applicable law.

Customers are responsible for securing or removing personal documents, cash, jewelry, medication, firearms, irreplaceable items, and other highly valuable or personally sensitive property before the move.

Customers should retain possession of items that are especially valuable, irreplaceable, or not reasonably necessary to transport as part of the move.

Customers are responsible for paying the agreed price for services provided by Guidestone.

Accepted payment methods, deposits, payment timing, additional charges, and other applicable payment terms may be communicated during the booking process or before services are performed.

If additional services or labor are requested or required because actual conditions differ from the original information provided, additional charges may apply when disclosed to and accepted by the customer or otherwise permitted by applicable law.

If Guidestone requires a deposit to reserve a date or service, the amount and applicable deposit terms will be communicated to the customer before payment is made.

Deposit terms may vary depending on the type of service booked.

Moving services may be delayed, rescheduled, or cancelled when weather, road conditions, natural disasters, unsafe property conditions, or other circumstances create an unreasonable safety risk.

Guidestone will make reasonable efforts to communicate with customers regarding significant changes to scheduled services.

The safety of our customers, employees, contractors, vehicles, equipment, and property is a priority.

Guidestone may stop, postpone, or refuse a service when conditions are reasonably determined to be unsafe.

This may include unsafe weather, dangerous access conditions, structural concerns, hazardous materials, aggressive animals, unsafe lifting conditions, or other circumstances that create a significant risk.

To the fullest extent permitted by applicable law, Guidestone Moving Co. LLC shall not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from the use of our website or services.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

We make reasonable efforts to keep information on this website accurate and current.

However, information regarding services, pricing, availability, service areas, appointment times, and other details may change.

Website information does not necessarily constitute a binding offer or guarantee of service availability.

Guidestone does not guarantee that the website, online quote system, appointment system, or other website features will always be available, uninterrupted, or error-free.

We may modify, suspend, or discontinue portions of the website at any time.

Our website may contain links to third-party websites, payment processors, scheduling platforms, maps, social media platforms, or other services.

Guidestone is not responsible for the content, availability, privacy practices, or policies of third-party websites or services.

Customers should review the terms and privacy policies of third-party services before using them.

Information submitted through our website may be used to respond to quote requests, schedule appointments, communicate with customers, provide services, process payments, and conduct legitimate business operations.

Our handling of personal information is also governed by our Privacy Policy.

By submitting contact information through our website, customers authorize Guidestone to communicate with them regarding their quote request, appointment, moving services, or other directly related business matters.

Communication may occur by telephone, text message, email, or other contact information provided by the customer.

Customers are responsible for providing accurate contact information.

Where applicable, checking a box, clicking an acceptance button, submitting an online booking, submitting a quote request, or otherwise electronically agreeing to these Terms & Conditions may constitute the customer’s electronic acknowledgment and acceptance of these Terms & Conditions.

Submitting a request through the website does not guarantee that Guidestone will be able to provide services.

Service availability may depend on staffing, vehicles, equipment, location, scheduling, weather, and other operational circumstances.

Guidestone Moving Co. LLC reserves the right to modify or update these Terms & Conditions at any time.

Updated terms will be posted on this website and will become effective when posted, unless otherwise stated.

Customers are encouraged to review these Terms & Conditions periodically.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to the services provided by Guidestone Moving Co. LLC, without regard to conflict-of-law principles.

Nothing in these Terms & Conditions is intended to deprive a customer of any rights or protections provided by applicable law.

If any provision of these Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

These Terms & Conditions, together with any applicable written quote, service agreement, booking confirmation, invoice, or other written terms provided by Guidestone, constitute the terms governing the applicable transaction.

If a specific written service agreement conflicts with these general website Terms & Conditions, the specific agreement may control to the extent permitted by law.

Guidestone Moving Co. LLC

Phone: 606-624-5407

For questions regarding these Terms & Conditions, quotes, appointments, or moving services, customers may contact Guidestone Moving Co. LLC using the contact information provided on our website.

By using this website, submitting a quote request, or requesting an appointment, you acknowledge that you have reviewed these Terms & Conditions.